Redefines the Contact Center business model through its disruptive decentralized platform.
Addresses labor issues of excess capacity and variable staffing.
Monetizes staff downtime.
Provides a global standard of training; ensures consistent quality of service.
Incentivizes customer service staff to deliver great customer experiences via QBE Ratings Engine.
Utilizes secure blockchain technology.
Advances the Contact Center Industry's capabilities
Meets the industry's growing demand through emerging technologies and a cryptocurrency rewards and payments platform
Capitalizes on the expanding need for Call Centers while meeting Service Level challenges and Leading the Industry to New Market Opportunities.
Developed by the Industry’s leading software provider, with 15 years industry expertise.
Brings a built-in demand from an existing Employer Customer Base.
Provides an outstanding ICO investment opportunity from an Industry Leader in a growing, global sector.
Offers attractive discounted token prices.
Initial Coin Offering Prep
Tools and Frameworks
UI and UX
Blockchain and Qubicle
Idle Resource Pool
Onboard Test Agents and Employers
User Acceptance Testing and Feedback
Loop 1.0 Beta Release
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The team behind PodOne has a combined 50 years of experience in the contact center industry and are the leaders behind Fenero, a disruptiveand award-winning cloud based contact center platform used by over 2,200 call and customer service organizations worldwide.
Chief Executive Officer
Marlon manages our day-to-day operations. His expertise in contact center technology began during his tenure as a Software Developer for a large contact center based out of Miami, FL, where he was eventually tapped to lead all of the organization’s technology initiatives. This included application development, network and systems administration, and telecommunications.
Marlon has served as Treasurer for the Miami-Dade County Public Schools S.T.E.M. Advisory Board; President of the South Florida Chapter of the Society for Information Management; and is a current Board Member for the South Florida Digital Alliance.
Chief Software Architect
Colin is responsible for overseeing the design and development of software products and holds Bachelors’ degrees in Computer Science and English and History as well as a Master’s degree in Information Technology.
Colin started in the contact center industry in Professional Services installing and integrating more than 50 contact centers in 3 continents. After a brief stint in the software support organization, Colin subsequently spent 10 years as a Software Engineer for several contact center technology organizations architecting, implementing, deploying and supporting several interactive voice response and customer relationship management products.
Chief Operations Officer
Charles is a business executive with over 25 years’ experience in marketing, sales and technology. He holds a Bachelor of Science degree from Manhattan College in Management Information Systems and Computer Science. He has worked for companies such as IBM, Remedy, SYKES Enterprises and is currently our Chief Operating Officer.
Callari joined the company as VP of Customer Development after eight years developing customer engagement solutions as the Global VP at Sykes Enterprises, a $1.6 billion global leader in customer contact management solutions and services.
Customer Success Chief
Judson started his career at the age of 18, working as the Call Center Supervisor for a Miami-based contact center while studying network and systems administration. A quick learner, he was eventually moved to the IT Department and promoted to Helpdesk Technician within this organization, and was responsible for managing both Windows- and Linux-based environments. Judson outperformed his peers by accepting challenging tasks outside his area of expertise and continued his rise to the top of his group.
Junior Software Developer
Anthony is a student at the University of Florida pursuing a Bachelor of Science degree in Computer Science from the Herbert Wertheim College of Engineering, with a minor in Innovation. He has been developing software since the age of 16, when he began learning Python in his spare time. In addition to being a student at the University of Florida, Anthony is currently an officer of the UF Open Source Software Club, where he works on software in collaboration with other students.
Morgan manages the growth marketing initiatives for the organization, which includes collecting quantitative and qualitative data from marketing campaigns, performing market analysis and research on competition, as well as marketing and advertising promotional activities (e.g. social media, direct mail and web). She studied Journalism and Mass Communication, Communication, Journalism, and Related Programs from Spelman College
Warren Whitlock is a digital business development strategist and #25 on the list of 100 Most Influential Individuals in Blockchain. In 2008, he wrote the first book about Twitter and Mobile Marketing, and the best selling “Profitable Social Media: Business Results Without Playing Games.” He is the host of Social Media Radio and speaks frequently about social media marketing, online publicity and marketing, social networking and building lifetime value for rapid growth. He was also named one of Forbes’ Top 10 Social Media Power Influencers of 2013.
Warren helps businesses transform to a new way of doing business using social media and online marketing and promotion to attract the right audience from the 2 billion people using the Internet. His breakthrough strategies to integrate mobile marketing, public relations and and lead generation with conversions to return on investment for lifetime value has helped hundreds businesses achieve rapid and continuing results from their marketing process.
Warren has worked in technology, business services and broadcasting, and is currently involved with media, health and several startups. He’s known on social media sites as @WarrenWhitlock, where you can find him in having individual discussions and answering questions daily.
Rob Duncan is the former COO of Alpine Access, a call center provider that focused on work at home agents in the USA and Canada. Alpine Access was eventually acquired by Sykes Enterprises for $150M in 2012. He is currently the CEO of Omni Interactions, a provider of transformative omni-channel contact center solutions.
The concept is based on the fact that a “pod” is the name given to rooms in call centers. Inside these “Pods” are a set of workstations, aptly called “cubicles”, that stores the desk, chair, phone and computer (as well as some form of personalization from the person assigned to that workstation, such as family photos and sticky notes).
In larger call centers with multiple “pods”, these rooms can house anywhere from 5 agents to 100+ agents and are commonly labeled with letters and/or numbers, such as Pod 1, Pod 2, Pod A, Pod B, etc.
Since our product is designed to represent the first autonomous and decentralized contact center network of customer service representatives and agents, all working in a virtual “pod” to handle various customer interactions, we thought the name “PodOne” was more than appropriate. We also thought that “Qubicles” (with a token symbol of “QBE”) should represent the tokens used on the PodOne network to facilitate financial transactions. The symbol “QBE” is pronounced “Cube”.
QBE (pronounced “Cube”) represents the short-hand symbol for Qubicle tokens in the PodOne contact center network. Qubicles are used to post requests for assistance, receive payment for work performed, and to create, use or receive payment for user-generated content created in PodOne University. Qubicles do not give rights in the company, nor do they grant promises of future performance or serve as securities.
Since Qubicles are ERC20-based tokens, only ETH will be supported during this sale. In order to participate, you must have an Ethereum wallet to send ETH to the PodOne contract token that will be published on this site before the crowdsale start date. If you are a holder of other crypto-currencies, you can easily exchange a desired amount for ETH to participate.
We are going live with Phase 1 of our token sale from January 15, 2018 at 12:00AM ET to February 15, 2018 at 12:00AM ET, where up to 20% of crowdsale Qubicles will be available for purchase with a 100% bonus. Phase 2 of our token sale will begin on March 1st, 2018 at 12:00AM ET. It will end when the maximum ETH limit has been reached or on March 31st, 2018 at 12:00AM ET, whichever occurs first.
We are allocating ten percent (10 %) of Qubicles to bounties (5%) and user growth (5%), which will be used to reward those who aided in the promotion of the PodOne network crowdsale. Once post-sale bounties have been distributed, the balance of this pool will be used creatively to help seed PodOne by incentivizing users for engaging with the network via our Qubicle Ratings Engine.
Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.
Once our crowdsale has ended, we will not host a follow-on sale. Unsold tokens will be reassigned for use in our Qubicle Ratings Engine.