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What is PodOne ?

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Some of the biggest challenges faced by contact centers include exorbitant technology expenditures; a demanding and costly labor force; lackluster customer experiences; and challenges meeting service level objectives. Already successful in address the technology issues of the industry with Fenero, the award-winning team behind PodOne is on a journey to address its workforce management challenges by creating a decentralized platform for training, intra-network resource sharing, and automatic payment distribution.

2

Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day simply due to idle time. At a 100-agent contact center with an agent pay rate of $10.50 USD per hour, this results in approximately $546,000 lost to idle time per year.

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Additionally, during peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. An increase in volume typically means an increase in call volumes at contact centers as customers reach support for various purchase-related issues. This leaves contact centers with the challenge of efficient hiring and scheduling for a busy season, while attempting to minimize their customer abandonment rate.

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PodOne is a decentralized network of inhouse and remote contact center agents, pooling together to streamline customer and business interactions. Through PodOne, human resources are leased throughout the network in order to acquire the personnel necessary to service customers. The PodOne network creates a market of talent allowing for greater productivity and an increase in value produced by businesses.

Our Features

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Idle Time Resource Pool

With PodOne, an employer can auction its employees’ idle time to other businesses and individuals on the network in need of additional human resources to complete tasks. An employer leasing out

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Elastic Staffing

Contact centers are able to access the network of representatives whose idle times have been marked as available, and make a request for personnel which includes all the requirements for the posit

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E-Learning Platform

Various courses, created by members of the PodOne network, are available in PodOne University on a myriad of essential skills. PodOne University is PodOne’s way of ensuring that the pool of huma

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Workforce Management API

As the creators of PodOne are the developers of the award-winning Fenero cloud-based contact center software, key performance indicators on interaction traffic and usage patterns for users of Fene

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Blockchain

Blockchain technology allows PodOne to maintain a secure, decentralized network. Using the blockchain, all transactions on the network will be secure and publicly verifiable, eliminating the need f

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Tokens & Wallet

The PodOne network is driven by our very own crypto-token known as Qubicle (pronounced like "cubicle"). All transactions on the network are made with Qubicles, providing PodOne with secure, easily

Roadmap

  1. Q4
    2017


    Initial Coin Offering

    Whitepaper

    Crowdsale

    Recruiting

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  2. Q1
    2018


    Design Phase

    Yellowpaper

    Tools and Frameworks

    UI and UX

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  3. Q2
    2018


    Development

    Blockchain and Qubicle

    PodOne Wallet

    PodOne University

    Idle Resource Pool

    Elastic Staffing

    Workforce API

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  4. Q3
    2018


    Alpha

    Unit Testing

    Integration Testing

    Alpha Deployment

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  5. Q4
    2018

    Beta

    Onboard Test Agents and Employers

    User Acceptance Testing and Feedback

    Loop 1.0 Beta Release

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Pre Sale

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Meet Our Team

The team behind PodOne has a combined 50 years of experience in the contact center industry and are the leaders behind Fenero, a disruptive and award-winning cloud based contact center platform used by over 2,200 call and customer service organizations worldwide.

Awards & Accolades

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Com-Sol-POTY-15-sm
CRM-Excellence-17-1
CUSTOMER-Contact-Center-Technology-Award-2014

Frequently Asked Questions

The concept is based on the fact that a “pod” is the name given to rooms in call centers. Inside these “Pods” are a set of workstations, aptly called “cubicles”, that stores the desk, chair, phone and computer (as well as some form of personalization from the person assigned to that workstation, such as family photos and sticky notes).

In larger call centers with multiple “pods”, these rooms can house anywhere from 5 agents to 100+ agents and are commonly labeled with letters and/or numbers, such as Pod 1, Pod 2, Pod A, Pod B, etc.

Since our product is designed to represent the first autonomous and decentralized contact center network of customer service representatives and agents, all working in a virtual “pod” to handle various customer interactions, we thought the name “PodOne” was more than appropriate. We also thought that “Qubicles” (with a token symbol of “QBE”) should represent the tokens used on the PodOne network to facilitate financial transactions. The symbol “QBE” is pronounced “Cube”.

Clever, eh?

QBE (pronounced “Cube”) represents the short-hand symbol for Qubicle tokens in the PodOne contact center network. Qubicles are used to post requests for assistance, receive payment for work performed, and to create, use or receive payment for user-generated content created in PodOne University. Qubicles do not give rights in the company, nor do they grant promises of future performance or serve as securities.

Since Qubicles are ERC20-based tokens, only ETH will be supported during this sale. In order to participate, you must have an Ethereum wallet to send ETH to the PodOne contract token that will be published 48 hours before the crowdsale start date. If you are a holder of other crypto-currencies, you can easily exchange a desired amount for ETH to participate.

We are going live with a pre sale from November 8, 2017 at 8:00 UTC to December 8, 2017 at 8:00 UTC, where up to 20% of crowdsale Qubicles will be available for purchase with a 100% bonus. The main token sale will begin on January 1st, 2018 at 8:00 UTC. It will end when the maximum ETH limit has been reached or on March 1st, 2018 at 8:00 UTC, whichever occurs first.

The PodOne contract address is available on the Contribution dialog on this site.

We are allocating ten percent (10 %) of Qubicles to bounties (5%) and user growth (5%), which will be used to reward those who aided in the promotion of the PodOne network crowdsale. Once post-sale bounties have been distributed, the balance of this pool will be used creatively to help seed PodOne by incentivizing users for engaging with the network.

Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.

Once our crowdsale has ended, we may elect to burn the unsold tokens to create additional value for token holders, or to host a follow-on sale if we did not reach our minimum goal for Qubicles sold. Please revisit this section after the sale for updates.