Elastic Staffing

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Contact centers are able to access the network of representatives whose idle times have been marked as available, and make a request for personnel which includes all the requirements for the position. Payment, vetting, and training are all performed automatically by different aspects of the system, requiring the contact center manager only to listen to the provided voice samples of potential recruits and to select which recruits shall be hired. This cuts out the recruiting agency middle-man completely, saving the contact center time and money.