Workforce Management API

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As the creators of PodOne are the developers of the award-winning Fenero cloud-based contact center software, key performance indicators on interaction traffic and usage patterns for users of Fenero are automatically integrated into PodOne. Such indicators include call volumes by interval (by half hour, by hour, etc), busy hour statistics, average call times, average speed of answer, and more. This aides in providing automated volume forecasts and suggestions on right-sized resource requirements to help contact centers deliver exceptional customer service.