MIAMI, FL—October 19, 2016—Fenero announced today that TMC, a global, integrated media company, has awarded Fenero a 2016 Communications Solutions Products of the Year Award.
Fenero’s platform include inbound call and email routing, outbound dialing, quality and performance management, live customer chat, self-service IVR, open APIs to integrate with internal / external applications, browser-based Web Phone product powered by WebRTC and a scripting tool that will allow administrators the ability to create logic-based, dynamic scripts and surveys for handling customer interactions. “Fenero provides the contact center space cloud solutions and business models that are reliable, scalable, and cost-effective,” says Charles Callari, VP of Customer Development, Fenero.
“Congratulations to Fenero for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Fenero’s new WebRTC powered Web Phone and Flow, its interactive drag-and-drop call center script designer, are truly innovative products and are amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Fenero in 2017 and beyond.”